Ques: Why is your Dollar-INR rate Rs 1 higher than existing exchange rate?

Ans: Dollar rates are different for buy & sell options. Overseas transactions require a bank charge which is normally Rs 1 higher than the existing rate. Moreover, this rate is applicable on the day of your payment date.

Ques: Can I pay full Amount now to avoid the USD-INR Fluctuation?

Ans: Yes, In that case full amount shall be charged as per current exchange rate+1 without affecting any future fluctuations in USD Rates.

Ques: I am a Non Indian customer & wish to Wire Transfer/Bank Transfer. Would I be charged any costs?

Ans: Certain banks may charge between 5-20 USD for overseas transactions. You may enquire this from your respective bank. Kindly note that this charge is borne by you.

Ques: Can I pay in any other currency than USD/INR?

Ans: You can pay Booking Hold Amount (Token Amount) of 300 USD in 56 different currencies like GBP, Euro, Yuan etc. However, Booking Confirmation & Booking Full Balance Amount needs to be transferred in USD/INR by Bank Transfer/Wire Transfer Only. You can simply contact your bank to convert your currency into USD.

Ques: I am a Non Indian customer & wish to pay everything via Credit Card. Is it possible?

Ans: You can pay Booking Hold Amount (Token Amount) of 300 USD through credit card. However, Booking Confirmation & Booking Full Balance Amount needs to be paid by Bank Transfer/Wire Transfer Only.

Ques: Who will make my bookings & whom do I need to contact after bookings?

Ans: Once your bookings are made, they are automatically diverted to the Post Sales department for processing. They are the ones to send you vouchers, Receipts & Invoices & shall contact you automatically. You can contact them at Vouchers: [email protected] Receipts/Invoices: [email protected] with your booking ID regarding payment information, queries & amendments.

Ques: Is the payment on your website safe?

Ans: We don’t record any details of your card information. All transactions are carried with 3rd party associates who provide 100% security guarantee for your transactions.

Ques: Would you give us any receipt of the booking hold amount?

Ans: Yes, you will get receipt for every payment done to Antilog Vacations. The receipt will be mailed to your email id registered with us.

Ques: Can this 25% (Booking Confirmation) amount vary?

Ans: Yes, In peak seasons some hotels may ask for 100% Booking confirmation amount to confirm the bookings or certain activities may be charged full in advance. To avoid rush & last minute non availability, we can ask for a higher booking confirmation amount than 25%.

Ques: Can this Booking Confirmation Amount and Booking full balance amount be paid via Payment gateway or Via Credit Card through PayPal (For Overseas customers)?

Ans: NO, we don’t accept full payments via Credit Card from Overseas customers. Remaining amount needs to be deposited in our Foreign Currency account via Wire transfer/Bank Transfer. This facility can be easily availed through most of the banks across the world. It takes normally 3-4 days for payments to reach us. Once we receive payments, we shall acknowledge you.

Ques: Can this Booking Confirmation Amount and Booking full balance amount be paid via Payment gateway on website for Indian Customers?

Ans: Yes, but in that case 2.5% Gateway charges is applicable on the paid amount. It is better to add our Indian bank account as a beneficiary & transfer via net banking or Cash deposit. Cheques shall be acknowledged once processed & clear.

Ques: Would you give us any receipt of the Booking full balance amount?

Ans: Yes, we shall issue only 1 single Invoice after the full payment received. For the intermediary payments, payment receipts are sent on your email id as the confirmation of payment received.

Ques: Do you give Invoice & Vouchers as soon as you receive full payments?

Ans: No. Invoice takes usually 3-4 working days after the full payments. Vouchers are normally provided 7 days before the travel date.

Ques: I have been charged full amount of the transaction

Ans: At first full amount is charged and later converted in EMI normally within 10 working days. Please contact your card issuing bank in case 10 working days have passed and transaction has not been converted to EMIs.

Ques: My issuing bank call center has no information on EMI conversion

Ans: The issuing bank will receive EMI request after at least 3 working days of the transaction. Then status of transactions can be provided by issuing banks.

Ques: The transaction amount has not converted into EMI in 10 working days

Ans: Please contact your card issuing banks in-case 10 days have passed and transaction has not been converted in EMI. Conversion of transaction into EMI is at the sole discretion of card issuing bank and can also be rejected in unfortunate circumstances.

Ques: My bill has been generated and full amount has been charged to me

Ans: Please check transaction date and customer bill generation date, if the period is less than 10 working days then customer needs to speak to issuing bank to determine how much to pay. The bank might convert the EMI at a later date and change bill payment.

Ques: Sum total of all EMIs is more than the transaction amount

Ans: The issuing bank charges interest per EMI transaction. The interest rates are decided by the bank and are displayed at the time of completing the transaction.

Ques: Bank has rejected EMI conversion

Ans: Customer needs to pay full amount of the transaction to bank, since EMI facility is at sole discretion of the issuing bank.